Thank you for choosing Jena Payne Nutrition. To ensure the best service for all clients, the following cancellation policy is implemented:

Booking Fee

The total appointment fee is required to secure your booking. This fee is paid online at the time of booking.

Cancellation and Rescheduling Policy

Cancellations with Full Refund:

To receive a full refund of the appointment fee, cancellations must be made at least 24 hours prior to your scheduled appointment.

Rescheduling Policy:

If you need to reschedule your appointment, you can do so up to 24 hours before your appointment time without any penalty. The appointment fee will be applied to your rescheduled appointment.

Cancellations or Rescheduling Within 24 Hours:

Cancellations made within 24 hours of the appointment time will not be eligible for a refund.

Rescheduling requests made within 24 hours of the appointment will be considered on a case-by-case basis as to if the appointment fee will be applied to the rescheduled appointment.

No-Shows:

If you do not show up for your appointment without prior notice, the appointment fee will be forfeited.

Repeated no-shows will be considered on a case-by-case basis in regard to booking future appointments.

How to Cancel or Reschedule

To cancel or reschedule your appointment, please contact us as soon as possible through the following methods:

Email: jenapayne.nutrition@gmail.com

Online: Use the link provided in your booking confirmation email to manage your appointment.

We understand that unforeseen circumstances can arise, and we appreciate your cooperation in helping us provide the best service possible to all our clients.

Thank you for your understanding and adherence to our cancellation policy.